A panel of experts from regulatory, state agriculture, and consumer advocacy groups shared their views on recall modernization and improvement at a Wednesday educational session at the 2022 Food Safety Summit.
The 2022 Food Safety Summit opened with a mock civil trial focusing on a fatal listeriosis outbreak. The workshop was led by attorneys from Food Industry Counsel LLC and included witness testimony, cross-examination, and a jury of conference attendees.
A recent study found that food recalls may negatively affect brands that rely on e-commerce more than brick-and-mortar retailers, and that it may be harder to restore consumer confidence for online brands even when voluntarily restorative actions are taken.
The culture of a facility in food safety or customer relations is impacted by how customer communications are managed. Customer complaint trending and response are part of a company or facility's risk management strategy. The objective of any management system is to try to protect the company from adverse actions. Understanding and responding to customer complaints is one strategy.
The Association of Food and Drug Officials (AFDO) recently released a whitepaper that provides recommendations for recall modernization to the U.S. Food and Drug Administration (FDA) and other stakeholders, based on three years of data collection and analysis.
Nestlé has issued a recall as French authorities are investigating 58 pediatric cases of hemolytic uremic syndrome, including two fatalities, possibly linked to Escherichia coli in Buitoni Fraîch'up frozen pizzas.
The U.S. Food and Drug Administration’s recommendations for all firms in the food supply chain include how and when to initiate a voluntary recall, including personnel training, product identification, and communication strategies.
Breaking Bad News author Jeff Hahn sits down with Food Safety Matters to share insights and tools for successfully navigating crisis communications. Also, Bob Ferguson of Strategic Consulting joins us to discuss his latest Food Safety Insights column, “How WGS Continues to Change Food Safety."
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