Recall/Crisis Management

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Since its establishment in April 2000, the UK Food Standards Agency has managed more than 12,000 food safety incidents of varying scale and complexity.  

Summary: Canada’s historic meat recall provides lessons on the importance of a food safety culture for all those along the food supply chain.

Whether large- or small-scale, food product recalls tend to leave their mark on the industry and often alter practices for the better. In order to react quickly and responsibly to a voluntary or involuntary recall, all companies must be adequately prepared.  

Foodborne illness claims are among the greatest financial risks facing the food industry.

With food safety-related recalls becoming more commonplace, it is essential for incident response teams to understand and implement effective and transparent processes.

Recalls often occur at a rapid pace, requiring manufacturers to quickly decipher, analyze and act upon an evolving fact pattern.

Many food companies believe that, because of their position in the food supply chain, they are insulated from liability in the case of food-related illnesses. Read about cases that show otherwise and learn how to protect your brand.

Testing crisis management plans by running regular simulations can sharpen responses and expose gaps in a food safety management system.

To build consumer trust, the food system must communicate ethically to build the trust that protects its freedom to operate.

Effective, responsible communication is key to maintaining trust in the food system and a challenge for communicating prior to, during and after a recall.