Stacey Popham is the vice president of quality and food safety for the Americas region of Barry Callebaut. Prior to this, Stacey held the same role at Treehouse Foods. Before then, she spent 13 years at Kraft Foods in various quality and R&D roles.

Mike Cramer is the senior director of food safety and quality assurance for Ajinomoto Windsor where he's served for 26 years. Mike is also a longstanding member of Food Safety Magazine's Editorial Advisory Board.

​Sean Leighton is the vice president of food safety, quality, and regulatory affairs at Cargill. Before that, Sean spent 13 years with Coca-Cola (U.S., Canada, and Europe) in various roles spanning quality, food safety, and environmental sustainability. Sean is also a member of Food Safety Magazine's Editorial Advisory Board.

In this episode of Food Safety Matters, we speak to Stacey [10:26], Mike [29:58], and Sean [52:54]about:

• How food safety and quality roles have shifted to address many challenges brought forth by the coronavirus pandemic
• Communicating and assuring employee safety and food safety
• Slower line speeds, social distancing, and other measures in place to keep food facilities clean and virus-free
• Helping employees differentiate between COVID-19 symptoms vs. cold/allergy symptoms
• Maintaining a consistent supply chain
• New ways to work with on-site suppliers and service providers
• Creative solutions and approaching food safety virtually
• Lessons learned and new approaches going forward

News Mentioned in This Episode
FDA Provides Temporary Flexibility Regarding the Egg Safety Rule During COVID-19 Pandemic While Still Ensuring the Safety of Eggs [4:17]
FDA to Temporarily Conduct Remote Importer Inspections under FSVP Due to COVID-19 [4:41]
Trade Show Postponements and Updates [6:44]  

Sponsored by:

Michigan State University Online Food Safety Program 
Online MS in Food Safety Program
Curriculum: Online MS in Food Safety Program

In this Special Edition, Food Safety Matters spoke to two supply chain experts about COVID-19 and what it means for every level of the global food industry.

John G. Keogh is a strategist, advisor, and management science researcher with 30 years of executive leadership roles as director, vice president, and senior vice president in global supply chain management, information technology, technology consulting, and supply chain standards. Currently, he is managing principal at Toronto-based, niche advisory, and research firm Shantalla Inc. He holds a post-graduate diploma in Management, an MBA in Management and a Master of Science in Business and Management Research in Transparency and Trust in the Food Chain. He is currently completing doctoral research focused on transparency and trust in global food chains at Henley Business School, University of Reading, using the lenses of agency theory, signaling theory, and transactional cost theory.

Carl or ’’C.J.” Unis is a Systems Engineer with expertise in Continuity of Operations, Continuity of Government, devolution, infrastructure, supply chain logistics and emergency management. He has a Master’s Degree in Systems Engineering from the Stevens Institute of Technology. C.J. was formerly the critical infrastructure protection program manager for the New Mexico Department of Homeland Security and Emergency Management. He has served as a federal agent in the capacity of providing classified transportation for the Department of Energy, National Nuclear Security Administration— Office of Secure Transportation, as well as holding numerous positions for the U.S. Marine Corps in the capacity of performing internal embassy, dignitary, motor transport specialist and classified material security duties.

In this episode of Food Safety Matters, we speak to John and C.J. about:

• Opinions on whether or not the current coronavirus outbreak was a foreseeable event
• How the consequences of the food industry's lack of digitization is panning out amid the outbreak
• Issues within the global supply chain, ingredient sourcing, and what could happen if the effects of COVID-19 are long-lasting
• What leadership really looks like at a time like this
• How the government and food industry are initiating change in parts of Canada
• Disruptions and unintended consequences the food industry is having to deal with
• The food industry's road to recovery

Resources
Breaking Boundaries to Avoid a Food System Crisis (February/March 2020)

Steven Mandernach is the executive director of the Association of Food and Drug Officials (AFDO), which unites high-level regulatory officials, industry representatives, trade associations, academia, and consumer organizations. Prior to becoming executive director in 2018, Steve was the bureau chief for food and consumer safety at the Iowa Department of Inspections. He is a past president of AFDO and current co-chair of the Association’s Laws and Regulations committee. He has a J.D. from Drake University Law School.

Ernest Julian, Ph.D. is chief of the Center for Food Protection for the Rhode Island Department of Health, a position he has held for the last 30 years. Prior to this, he was with the Connecticut Department of Health for 14 years. He is president of the Association of Food and Drug Officials (AFDO) and he has served as AFDO’s representative to the Council to Improve Foodborne Outbreak Response (CIFOR), and the U.S. Centers for Disease Control and Prevention (CDC)’s FSMA Surveillance Workgroup. Ernie is also an adjunct assistant professor of Health Services, Policy, and Practice at Brown University.

In this episode of Food Safety Matters, we speak to Steve and Ernie [37:07] about:

• Recruiting and retaining employees in food regulation and industry sectors
• Proper allocation of resources for food facility inspections
• The importance of follow-up after a less than stellar inspection
• Teachable moments and their effect on behavioral change with consumers
• How upper management can become powerful advocates for inspectors in the field
• How AFDO approaches messaging with consumer audiences
• Leafy greens contamination
• Ongoing and potential future food safety challenges

We also speak to the International Food Information Council (IFIC)'s Joe Clayton (CEO) and Silvia Dumitrescu [16:25] about:

• IFIC's recent leadership restructuring
• How the organization is aligning itself with ever-changing consumer demands and needs
• Keeping science at the forefront of consumer messaging, and how social media has changed the way data is disseminated
• New research and data on food fraud

​Steve Mandernach's Articles in Food Safety Magazine
Keeping Food Safe in the C-Store Environment 
Unsung Heroes: State and Local Public Health Officials Innovating Outbreak Investigations
Responding to Harvey and Irma: Rapid Response Teams Take Action
Building an Integrated Food Safety System One Brick at a Time 
Integrating the Nation's Food Safety System: What You Need to Know 

Ernie Julian's Articles in Food Safety Magazine
Where the Rubber Meets the Road: RRTs in Action
Creating the Rapid Response Road Map: Collaboration Points the Way Forward

Resources:
AFDO Retail Webinars (Hepatitis A and Norovirus) 
FoodInsight.org  
IFIC Presentation: Trust in a Changing World: Consumer Perception in the Age of Social Media 

Q&A: "Scheduling Nightmares"
I have only recently begun listening to your show, and love the content. It is interesting and engaging while still being challenging, complex, and informative. There may be some past content that I have not observed that answers my question, but I have a question for your team.

With some recent spikes in demand, our plant has opted to fluctuate/extend schedules and has a history of regular (excessive) overtime requirements. We are fortunate to have a solid staff with dramatically improved retention and our plant safety mechanisms have been successfully over-hauled. Now, however, we have begun to ask operators to work additional days and also begin their shifts much earlier from (6 am to 3 am). This is having a directly negative impact on our sanitors who typically have to react to the changing production schedules, reduces supervisory oversight, and may lead to burnout. The QA staff is also not available to be on-site during the extended manufacturing hours. As a team leader in QA, I am attempting to demonstrate that there is sufficient added risk in these methods to rule them out except under defined circumstances. 

My question is about the probable impacts of varying, unpredictable schedules on food safety. 

Overall a good problem to have (product in high-demand), but we as an organization need to fully understand the risks to guide our actions. If you have any support, I appreciate it! 

Response from Mike Cramer:
What I can provide is more of my anecdotal experience with some of our plants where constantly changing and extended schedules ultimately lead to employee dissatisfaction, tardiness and absenteeism and ultimately turnover. We experienced this a year or so ago when we opened up our newest facility in Joplin, MO with the concept of continuous runs with built-in sanitation periods. However, the management of the process was inconsistent and we were not able to maintain an effective work staff because personnel were unhappy with not having a set schedule around which they could plan their family/personal life.

If the plant is regulated by USDA, it would have to provide the area supervisor with a set schedule so that an inspection for pre-op could be assigned; and the plant would not be able to run beyond the time they set with USDA; otherwise, they would run into situations where they are operating without benefit of inspection.

A possible solution would be to modify FSQA staff hours so that there is 24-hour coverage with overlap as needed. This would be dependent upon the size of the staff and their flexibility to work off-hours, but when I worked at a hot dog/sausage plant in Chicago many years ago I had to do this with personnel due to the time the sanitation team worked and pre-op needed to be conducted, the time that grinding and blending started and the time second shift finished at night. However, that was a much more consistent schedule, particularly since it was a USDA operation.

What I would suggest is that the individual also partner with other departments, such as HR, to determine the turnover rate in various departments and how this might impact their efficiencies. I’d also want to know, from an HR perspective, whether this inconsistency of scheduling could put the plant into a conflict with labor laws. Finally, the biggest factor is whether this shortening of the time for sanitation is having a direct impact on the sanitary operating conditions of the plant. Sometimes this is not noticeable immediately but “builds up” over time. It may be an indicator that you are not cleaning effectively due to fatigue or due to lack of time to be thorough.

News Mentioned in This Episode
Food Safety Summit Announces New Dates for 2020 Event Due to Coronavirus [9:39]
​FDA Updates Stats of Foreign Inspections Amid COVID-19 [10:28]
FDA's 2020 Leafy Greens STEC Action Plan [11:57] 

Sponsored By:

​Virtual Classroom - Our Virtual Classroom delivers the learning benefits of live, instructor-led training through an interactive, convenient, and cost-effective virtual platform. With Virtual Classroom, you can join a live training event from any location, while engaging and learning as if you are physically present in the classroom. Any of our public training is also offered for private groups. April’s course topics include:
Labeling of Food Products (April 7-8)
ISO 22000 Foundation + FSSC 22000 V5 Review (April 7-8) 
Food Defense Coordinator (April 15-16)

Keith Robinson is the vice president of pest control services for Fine Tune. He joined the company in 2019 after spending nearly 30 years in the pest control industry, most recently as the vice president of operations training, quality assurance, and food safety at ABC Home & Commercial Services. In that role, Keith led all commercial pest management operations in northern and eastern Texas, plus Oklahoma. A board-certified entomologist, Keith has developed and rolled out food safety programs for national chain accounts across the U.S. Today, Keith oversees Fine Tune's pest control services offerings nationwide.

In this BONUS episode of Food Safety Matters, we speak to Fine Tune about:

• The biggest challenges facing pest control in the face of changing regulations
• How pest control has evolved over the years
• Why pest control providers also need to be subject matter experts
• Common problems with pest misidentification, proper documentation, and more
• The importance of open and regular communication between the client and the pest control provider
• Questions that clients should be asking when interviewing a potential pest control company
• How technology and real-time monitoring are making a difference in pest control

Resources 
FineTuneUS 
For the latest insights and thought leadership, check out the Fine Tune Knowledge Center 
FSMA Preparation: Is Your Pest Management Program Compliant?

Sponsored by:

Steven Mandernach is the executive director of the Association of Food and Drug Officials (AFDO), which unites high-level regulatory officials, industry representatives, trade associations, academia, and consumer organizations. Prior to becoming executive director in 2018, Steve was the bureau chief for food and consumer safety at the Iowa Department of Inspections. He is a past president of AFDO and current co-chair of the Association’s Laws and Regulations committee. He has a J.D. from Drake University Law School.

Ernest Julian, Ph.D. is chief of the Center for Food Protection for the Rhode Island Department of Health, a position he has held for the last 30 years. Prior to this, he was with the Connecticut Department of Health for 14 years. He is president of the Association of Food and Drug Officials (AFDO) and he has served as AFDO’s representative to the Council to Improve Foodborne Outbreak Response (CIFOR), and the U.S. Centers for Disease Control and Prevention (CDC)’s FSMA Surveillance Workgroup. Ernie is also an adjunct assistant professor of Health Services, Policy, and Practice at Brown University.

In this episode of Food Safety Matters, we speak to Steve and Ernie [26.51] about:

• Current efforts to improve recall notifications and outbreak response at the retail level
• The need for additional funding to conduct more laboratory work and more epidemiologists
• What it means to shift resources to improve food safety
• Physicians' ability to test for foodborne pathogens, and how is helpful during an outbreak investigation
• Food safety culture as an issue for regulators, not just industry
• Programs that teach retail level inspectors how to conduct environmental sampling, regardless of whether or not an implicated, contaminated food is still on the market
• Figuring out how to deal with emerging trends (online food selling, meal delivery apps, etc.) before they become widespread
• Pinpointing the exact risks associated with home meal delivery kits
• Creating distance between sources of contamination and ready-to-eat foods at concentrated animal food operations
• The change in food safety culture needed at the farmer's level after decades of using manure for fertilizer
• Rhode Island's process of investigating individual cases of listeriosis

Steve Mandernach's Articles in Food Safety Magazine
Keeping Food Safe in the C-Store Environment 
Unsung Heroes: State and Local Public Health Officials Innovating Outbreak Investigations
Responding to Harvey and Irma: Rapid Response Teams Take Action  
Building an Integrated Food Safety System One Brick at a Time 
Integrating the Nation's Food Safety System: What You Need to Know 

Ernie Julian's Articles in Food Safety Magazine
Where the Rubber Meets the Road: RRTs in Action
Creating the Rapid Response Road Map: Collaboration Points the Way Forward

Resources:
AFDO Retail Webinars (Hepatitis A and Norovirus)

Bob Ferguson's Food Safety Insights [16:35]
Bob joins us to discuss his article featured in our February/March 2020 issue:
Food Safety Priorities and Plans for 2020: Part 2

Want more from Bob Ferguson? Find more of his articles and podcast segments.

News Mentioned in This Episode
FDA Approves Costco as First Participant in FSMA's VQIP [8:24]
FDA Warns Jimmy John's and Sprouts Unlimited After Outbreak [10:24]
U.S. Welcomes Imports of Previously Banned Brazilian Beef [12:00] 

The 2019 n-CoV Coronavirus Is Not a Food Supply Threat  

Frank Yiannas is the U.S. Food and Drug Administration's (FDA) Deputy Commissioner for Food Policy and Response, a position he assumed in December 2018. In this role, he is charged with the development and execution of policies related to food safety, including implementation of the landmark FDA Food Safety Modernization Act. His leadership role within the agency covers a broad spectrum of food safety priorities, such as outbreak response, traceback investigations, product recall activities, and supply chain innovation across the full spectrum of FDA-regulated products.

Prior to joining FDA, Frank was the vice president of food safety at Walmart—the world's largest food retailer. In that role, Frank oversaw all food safety—as well as other public health functions—for Walmart, serving over 200 million customers around the world on a weekly basis. His scope of responsibilities included food safety oversight of Walmart’s stores, Neighborhood Markets, and Sam’s Clubs. He was also charged with training and education of associates, food safety oversight of thousands of food suppliers, and a number of critical regulatory compliance issues.

Prior to joining Walmart in 2008, Frank was the director of safety and health for The Walt Disney Company, where he worked for 19 years. In 2001, under his tenure, Walt Disney World received the prestigious Black Pearl Award for corporate excellence in food safety by the International Association for Food Protection.

Frank is a registered microbiologist with the American Academy of Microbiology and holds memberships with several professional associations. Frank received his B.Sc. in Microbiology from the University of Central Florida and his Master's of Public Health from the University of South Florida.

In this episode of Food Safety Matters, we speak to Frank [11:26] about:

• The impetus behind the FDA's New Era of Smarter Food Safety
• Current shifts in the food industry and how FDA must keep up with everchanging trends
• What to expect in the upcoming Strategic Blueprint that will outline the New Era of Smarter Food safety
• Similar food safety modernization improvements being implemented globally
• How advancements in tracking and tracing made a difference in the 2019 romaine lettuce outbreaks (vs. 2018)
• Food delivery, time and temperature control, tamper resistance, and cross-contamination
• The future of tracking and tracing
• Building and strengthening your company's food safety culture BEFORE a crisis occurs
• The road ahead for FDA's Food Policy & Response office

News Mentioned in This Episode
Proposed Bill Would Allow FDA Access to CAFOs to Investigate Foodborne Outbreaks [3:33]
Three Year Multi-Country Salmonella Outbreak Linked to Eggs Isn't Over Yet [8:43]

Sponsored by:

1. FoodTech 2020: A Look Ahead at the Trends Impacting the Food Chain This Decade
2. Visualize Your Entire Supply Chain Through Critical Tracking Events
3. Getting Started in the Current Age of Traceability
4. FoodLogiQ’s Public Comments on a New Era of Smarter Food Safety
5. Food Safety Matters: Partnering on Food Traceability and Transparency Podcast

The National Association Association of Convenience Stores (NACS) show provides the most comprehensive representation of products and services for the convenience and fuel retailing industry. Retailers attend the NACS show to discover proven ideas, attract new customers, build their brand, and improve their bottom line. The show is attended by more than 24,000 people.

At the 2019 NACS show in Atlanta, GA, Barbara VanRenterghem moderated a roundtable discussion about food safety in the C-store environment. She was joined by Jeremy Zenlea (Cumberland Farms). Jeremy was also the featured guest in Ep. 44 of Food Safety Matters.

In this episode of Food Safety Matters, we share snippets of the food safety roundtable at NACS [6:57]. Topics discussed include:

• How to decide whether or not to initiate recall when a food allergen is not so clearly displayed on food packaging
• How food handling and sanitation should be approached when a sick employee returns to the workplace
• Decision-making when a suspected, potentially dangerous food product sold in your store has not been officially proven to be a microbiological hazard

C-Store Articles in Food Safety Magazine
Keeping Food Safe in the C-Store Environment

News Mentioned in This Episode
Foreign Crab Meat Labeled as Product of USA Lands Seafood Company Owner in Prison [3:34]