Steven Mandernach is the executive director of the Association of Food and Drug Officials (AFDO), which unites high-level regulatory officials, industry representatives, trade associations, academia, and consumer organizations. Prior to becoming executive director in 2018, Steve was the bureau chief for food and consumer safety at the Iowa Department of Inspections. He is a past president of AFDO and current co-chair of the Association’s Laws and Regulations committee. He has a J.D. from Drake University Law School.

Ernest Julian, Ph.D. is chief of the Center for Food Protection for the Rhode Island Department of Health, a position he has held for the last 30 years. Prior to this, he was with the Connecticut Department of Health for 14 years. He is president of the Association of Food and Drug Officials (AFDO) and he has served as AFDO’s representative to the Council to Improve Foodborne Outbreak Response (CIFOR), and the U.S. Centers for Disease Control and Prevention (CDC)’s FSMA Surveillance Workgroup. Ernie is also an adjunct assistant professor of Health Services, Policy, and Practice at Brown University.

In this episode of Food Safety Matters, we speak to Steve and Ernie [37:07] about:

• Recruiting and retaining employees in food regulation and industry sectors
• Proper allocation of resources for food facility inspections
• The importance of follow-up after a less than stellar inspection
• Teachable moments and their effect on behavioral change with consumers
• How upper management can become powerful advocates for inspectors in the field
• How AFDO approaches messaging with consumer audiences
• Leafy greens contamination
• Ongoing and potential future food safety challenges

We also speak to the International Food Information Council (IFIC)'s Joe Clayton (CEO) and Silvia Dumitrescu [16:25] about:

• IFIC's recent leadership restructuring
• How the organization is aligning itself with ever-changing consumer demands and needs
• Keeping science at the forefront of consumer messaging, and how social media has changed the way data is disseminated
• New research and data on food fraud

​Steve Mandernach's Articles in Food Safety Magazine
Keeping Food Safe in the C-Store Environment 
Unsung Heroes: State and Local Public Health Officials Innovating Outbreak Investigations
Responding to Harvey and Irma: Rapid Response Teams Take Action
Building an Integrated Food Safety System One Brick at a Time 
Integrating the Nation's Food Safety System: What You Need to Know 

Ernie Julian's Articles in Food Safety Magazine
Where the Rubber Meets the Road: RRTs in Action
Creating the Rapid Response Road Map: Collaboration Points the Way Forward

Resources:
AFDO Retail Webinars (Hepatitis A and Norovirus) 
FoodInsight.org  
IFIC Presentation: Trust in a Changing World: Consumer Perception in the Age of Social Media 

Q&A: "Scheduling Nightmares"
I have only recently begun listening to your show, and love the content. It is interesting and engaging while still being challenging, complex, and informative. There may be some past content that I have not observed that answers my question, but I have a question for your team.

With some recent spikes in demand, our plant has opted to fluctuate/extend schedules and has a history of regular (excessive) overtime requirements. We are fortunate to have a solid staff with dramatically improved retention and our plant safety mechanisms have been successfully over-hauled. Now, however, we have begun to ask operators to work additional days and also begin their shifts much earlier from (6 am to 3 am). This is having a directly negative impact on our sanitors who typically have to react to the changing production schedules, reduces supervisory oversight, and may lead to burnout. The QA staff is also not available to be on-site during the extended manufacturing hours. As a team leader in QA, I am attempting to demonstrate that there is sufficient added risk in these methods to rule them out except under defined circumstances. 

My question is about the probable impacts of varying, unpredictable schedules on food safety. 

Overall a good problem to have (product in high-demand), but we as an organization need to fully understand the risks to guide our actions. If you have any support, I appreciate it! 

Response from Mike Cramer:
What I can provide is more of my anecdotal experience with some of our plants where constantly changing and extended schedules ultimately lead to employee dissatisfaction, tardiness and absenteeism and ultimately turnover. We experienced this a year or so ago when we opened up our newest facility in Joplin, MO with the concept of continuous runs with built-in sanitation periods. However, the management of the process was inconsistent and we were not able to maintain an effective work staff because personnel were unhappy with not having a set schedule around which they could plan their family/personal life.

If the plant is regulated by USDA, it would have to provide the area supervisor with a set schedule so that an inspection for pre-op could be assigned; and the plant would not be able to run beyond the time they set with USDA; otherwise, they would run into situations where they are operating without benefit of inspection.

A possible solution would be to modify FSQA staff hours so that there is 24-hour coverage with overlap as needed. This would be dependent upon the size of the staff and their flexibility to work off-hours, but when I worked at a hot dog/sausage plant in Chicago many years ago I had to do this with personnel due to the time the sanitation team worked and pre-op needed to be conducted, the time that grinding and blending started and the time second shift finished at night. However, that was a much more consistent schedule, particularly since it was a USDA operation.

What I would suggest is that the individual also partner with other departments, such as HR, to determine the turnover rate in various departments and how this might impact their efficiencies. I’d also want to know, from an HR perspective, whether this inconsistency of scheduling could put the plant into a conflict with labor laws. Finally, the biggest factor is whether this shortening of the time for sanitation is having a direct impact on the sanitary operating conditions of the plant. Sometimes this is not noticeable immediately but “builds up” over time. It may be an indicator that you are not cleaning effectively due to fatigue or due to lack of time to be thorough.

News Mentioned in This Episode
Food Safety Summit Announces New Dates for 2020 Event Due to Coronavirus [9:39]
​FDA Updates Stats of Foreign Inspections Amid COVID-19 [10:28]
FDA's 2020 Leafy Greens STEC Action Plan [11:57] 

Sponsored By:

​Virtual Classroom - Our Virtual Classroom delivers the learning benefits of live, instructor-led training through an interactive, convenient, and cost-effective virtual platform. With Virtual Classroom, you can join a live training event from any location, while engaging and learning as if you are physically present in the classroom. Any of our public training is also offered for private groups. April’s course topics include:
Labeling of Food Products (April 7-8)
ISO 22000 Foundation + FSSC 22000 V5 Review (April 7-8) 
Food Defense Coordinator (April 15-16)

Chris McGarvey is the Director of the Regulatory and Compliance Team for Walker Morris LLP in the UK. He has more than 25 years of experience working in both the private and public sector, and has a track record of helping clients navigate complex legal challenges in areas of highly regulated economic activity. Chris specializes in food law and led the Food Standards Agency's (FSA's) Legal Team through Brexit, the COVID-19 pandemic, and supply chain challenges associated with the Ukraine conflict. Chris' typical clients are Directors, Senior Managers, and specialists, particularly food scientists, who demand quick, accessible, and accurate advice. His work often has national reach and spans all four nations of the UK.

Kye Luker serves as the Chief Product Officer at FlexXray, where he leads development of the company's innovative X-ray inspection process and technology. With more than two decades of experience in the service, consumer packaged goods (CPG), and food and beverage industries, Kye brings a wealth of knowledge in continuous improvement, quality assurance, and formulations to his role.

Richard (Rick) Stier, M.S. is a consulting food scientist who has helped food processors develop safety, quality, and sanitation programs. He believes in emphasizing the importance of how these programs can help companies increase profits. Rick comes from a family background in food science, with the Institute of Food Technologists (IFT) establishing an award in his mother's name—the Humanitarian Award for Service to the Science of Food in honor of Elizabeth Fleming Stier. Rick holds degrees in food science from Rutgers University and the University of California at Davis. He is also a member of the Editorial Advisory Board of Food Safety Magazine.

Claire Sand, Ph.D. is a global packaging leader with 40 years of experience in food science and packaging. As founder of Packaging Technology and Research LLC, her mission is to enable a more sustainable food system by advancing innovations that extend food shelf life and reduce waste.

Dr. Sand specializes in leading cross-functional teams, developing technology strategies, and creating implementation roadmaps for complex packaging challenges across the value chain. With over 150 publications to her credit, she is a regular contributor to leading food science and packaging publications and has held adjunct faculty positions at Michigan State University and California Polytechnic State University.

Kathleen Sanzo, J.D. is Co-Chair of Morgan Lewis' life sciences industry team. She centers her practice on regulatory and compliance issues connected to U.S. Food and Drug Administration (FDA)-regulated products. She leads and counsels clients on all legal and regulatory issues concerning food, dietary supplements, and cosmetic product manufacture, approval, marketing, and distribution; food, drug, and device compliance and enforcement matters; and consumer product issues regulated by the U.S. Consumer Product Safety Commission and state enforcement agencies, among other areas. A frequent author and co-author on publications related to FDA matters, Kathleen regularly speaks on these issues at industry events. She serves as Vice Chair of the Consumer Product Regulation Committee of the American Bar Association Section of Administrative Law and Regulatory Practice, and is a member of the Food and Drug Law Institute's Medical Products Committee.

Campbell Mitchell, M.B.A. is Head of Food Safety and Compliance for Kraft Heinz North America. He has more than 30 years of international experience in food safety, quality management, and risk mitigation. Prior to joining Kraft Heinz, Campbell served as Vice President of Quality and Safety at Fairlife LLC, a $4-billion Coca-Cola-owned dairy brand. He has also held senior leadership roles with Kerry Group and Almarai in the Middle East. Additionally, he founded a consultancy that supported Tiger Brands in Africa.