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Home » Keywords: » customer complaints

Items Tagged with 'customer complaints'

ARTICLES

food preparation

How Restaurant Operators can Handle Food Poisoning Allegations

Restaurants must handle foodborne illness claims professionally, and a framework for investigating consumer food poisoning allegations must be in place
Bole
Dhruv Kishore Bole, M.B.A, PCQI, LSSGB
October 11, 2022

Every restaurant owner wants to avoid foodborne illness incidents and accusations, since a single lawsuit stemming from a food poisoning incident can have serious consequences for the restaurant's business, including poor brand image, high legal costs, and reduced customer loyalty. This article examines how restaurant operators can handle food poisoning accusations from customers.


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caterers

Challenges of a Food Safety Professional in the Catering Sector

Nimisha Suraj
Nimisha Suraj M.Sc.
August 1, 2022

This article explores the food safety challenges of the labor-heavy catering sector, including the pervasive lack of food safety culture and management commitment; the need for creative solutions in process monitoring for large facilities; how to build an effective training program for a catering facility; and how to handle customer complaints, including the importance of root cause analysis.


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Handling Customer Complaints

Handling Customer Complaints in Food Manufacturing

Although customer complaints can be viewed as a negative, managing them is an important risk management strategy
Janna Hamlett
Janna Hamlett Ph.D.
April 21, 2022

The culture of a facility in food safety or customer relations is impacted by how customer communications are managed. Customer complaint trending and response are part of a company or facility's risk management strategy. The objective of any management system is to try to protect the company from adverse actions. Understanding and responding to customer complaints is one strategy.


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FSS news generic image

FSIS issues guidance to industry for responding to customer complaints

March 14, 2019
The guideline is to help the meat and poultry industry respond to customer complaints that are determined to be associated with adulterated or misbranded meat and poultry products.
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