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Using IOT in the food service industry

IOT remote monitoring of key assets should be a top operations priority

By Melanie Bradley
Par Pos
Brink POS software is a point of sale platform that combines a complete suite of software applications with a reliable hardware and services portfolio that growing QSR and Fast Casual restaurants demand. Photo provided by PAR.
October 7, 2018

With limited time and a significant number of daily tasks to perform, an Operations Manager in a Food Service business might find adding a new Internet of Things (IoT) solution to be quite beneficial and productive to the overall operations of the business. 

The deployment of an IoT solution provides a “second pair of eyes” that continuously manages and monitors key equipment within the facility, freeing up time to perform other critical, necessary tasks and activities.

As we all know, a key element to delivering high quality food to the consumer is the ability to maintain food at acceptable temperature levels to guarantee that items are prepared and ultimately delivered to the consumer safely. A

 key element in achieving this is to properly monitor food service equipment 24 hours a day, 7 days a week, as often times issues can arise when staff are not present, or when operations are closed. If a refrigerator or freezer stops working, not only is there additional expense of fixing or replacing the appliance, but the risk that the food items being stored in the unit are outside of safe temperature (below 40 degrees Fahrenheit for refrigerators and 0 degrees Fahrenheit for freezers) is high. This inventory would then need to be discarded in order to retain quality control of the operation. This cost for spoiled inventory would be substantial and devasting for a food service business.

One way to combat this is by using IoT technologies and remote monitoring solutions to monitor your key investments as a preventative cost savings and brand reputation method.

An IoT cloud-based solution for the Food Service business should have four components: Sensors, Gateway, Portal and Mobile App access. 

The gateways support actual sensors that are placed on the equipment to continuously monitor each piece of equipment.  The sensors provide a constant flow of data and will trigger an alert when the data falls outside of a set range. 

This allows for immediate response to an issue and proactive maintenance or repair of the equipment that can help extend the equipment’s life. 

The portal of an IoT solution should not only provide access to all data including reports but allow set-up of configuration of the equipment and users. 

In order to enjoy the highest ROI and to attain cost savings through preventative measures, operations and maintenance should be of the highest priority. IoT offers a survival strategy for precious food service equipment that begins with the continuous monitoring of key equipment and real-time transparency of issues to allow operations to keep a tight rein on unforeseen expenses, and support in expanding the lifecycle of key assets.

About PAR Technology Corporation

PAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries. Today, with 40 years of experience and point of sale systems in nearly 100,000 restaurants and more than 110 countries, PAR is redefining the point of sale through cloud software and bringing technological innovation to all corners of the enterprise. PAR’s Government Business is a leader in providing computer-based system design, engineering and technical services to the Department of Defense and various federal agencies. PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PAR. For more information, visit www.partech.com or connect with PAR on Facebook at www.facebook.com/parpointofsale or Twitter at www.twitter.com/Par_tech

KEYWORDS: Internet of Things Iot

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Melanie Bradley is the Product Marketing Specialist for PAR’s POS Restaurant Technology platform. Melanie holds a Master's degree from Florida State University in Humanities with a minor in English and Creative Writing. She works extensively with the Product Management Team to create product messaging, conduct competitive research on product positioning, and creating launch plans to bring hardware, software and service products to market. Melanie is a certified Yoga instructor, an avid CrossFitter and an adventure enthusiast.

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