Key Technology recently introduced RemoteMD® 2.0 remote support service for their optical sorting systems, enabling Key service technicians to securely connect to a customer’s sorter for real-time remote monitoring and technical support. Now with 24/7 call center support and delivery of quarterly status reports, RemoteMD 2.0 helps optimize equipment performance to protect food safety and ensure product quality while increasing machine uptime and reducing service costs.
Establishing a secure two-way remote connection, RemoteMD provides a Key service technician with detailed information about the system’s health and operating condition. The technician reviews the status of hardware and software and identifies potential improvements that can help the customer improve their system performance and uptime. When required, RemoteMD facilitates the delivery and installation of software updates and patches.