Developing relationships is a key factor for mutually beneficial outcomes for both regulators and industry partners. There is a saying many have heard—“the time to exchange business cards is not when the emergency or crisis occurs, but rather during a time when you can develop a relationship and form trust with each other.”
The best time to build relationships is when you don’t need them, outside stressful and challenging situations. These less stressful interactions facilitate dialogue and the opportunity to learn and better understand the industry partner’s business and allow trust to develop between both parties. Building these relationships develops strong food safety partnerships that can help when challenging conversations are needed or if difficult situations arise such as foodborne illness outbreaks or emergencies.