On October 1, 2024, the U.S. Food and Drug Administration (FDA) began implementing its long-awaited reorganization, involving the creation of a unified Human Foods Program (HFP). The first official announcement from the newly effective HFP introduced a streamlined approach for processing consumer and whistleblower complaints about foods and dietary supplements.

The updated complaint process under HFP aims to improve FDA’s ability to detect and respond to problems related to regulated products and better protect public health. Now, the public can submit complaints about an illness, injury, allergic reaction, or other health-related issue, or about quality or safety defects, of FDA-regulated food or dietary supplements through a new Safety Reporting Portal. Additionally, the number 1-888-SAFEFOOD is now active to receive complaints by phone.