Simply stated, root-cause analysis (RCA) is a problem-solving method used to identify the underlying cause or causes of a problem or issue, in order to identify appropriate solutions and resolve issues in a permanent manner. Getting to the root cause is a cost-effective approach to management and operations in any organization. Identifying the root cause allows for implementation of effective corrective and preventive actions to avoid reoccurrence of issues and is a crucial step in managing risks.
Preventing reoccurrence typically means successfully "getting to the root cause" of a problem or issue; however, despite its importance, many people still view RCA as a complex and confusing process. In this workshop, we will demystify the process of RCA by breaking it down into simple, easy-to-understand steps. We will also shed light on the regulatory expectations for the investigative process, examine the due diligence needed for investigations, and provide insight on best practices for successful implementation used within industry.