Technology is making it easier than ever before for the foodservice industry to tackle challenges such as employee retention, recruitment, and customer service. Robots and other types of food automation equipment are revolutionizing commercial kitchens at an unprecedented pace, helping food establishments better support their workers and serve their customers. In the "new normal" resulting from the COVID-19 pandemic, such equipment can also help reduce the number of human touchpoints.
However, as the use of automation continues to expand, many of the companies seeking to digitize back-of-house operations overlook the potential food safety risks of their innovative equipment. NSF International, a global public health and safety organization, is committed to testing foodservice equipment and ensuring that those who use and benefit from this equipment are kept safe.