The ink cartridges on the labeling line needed to be changed, but the employee who knew how to do it was retiring soon.
One portable video camera later, the company had a solution that wouldn’t walk out the door when the employee did. By mounting a GoPro camera to his hat and recording the steps to the process, the employee provided a convenient, reusable training tool that gave the company a way to ensure that other employees knew exactly what steps to take and how to perform each one.